APA цитиране

Shaw, J. C. 1. (1990). The service focus: Developing winning game plans for service companies. Homewood IL: Dow Jones-Irwin.

Чикагска система за цитиране

Shaw, John C. 1933-. The Service Focus: Developing Winning Game Plans for Service Companies. Homewood IL: Dow Jones-Irwin, 1990.

MLA формат за цитиране

Shaw, John C. 1933-. The Service Focus: Developing Winning Game Plans for Service Companies. Homewood IL: Dow Jones-Irwin, 1990.

Внимание: Тези цитати може да не са 100% точни.