Cover Image Book

The loyalty effect : the hidden force behind growth, profits, and lasting value /

Main Author: Reichheld, Frederick F.
Other Authors: Teal, Thomas, 1937-
Format: Book
Language: English
Published: Boston MA : Harvard Business School Press, c1996.
Subjects:
Check holdings at Paniza Library, AUBG Call Number: HF5415.5 .R438 1996