Communication skills : stepladders to success for the professional /
| Основен автор: | Ellis, Richard, 1944- |
|---|---|
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
Bristol, UK ; Portland, OR :
Intellect,
2002.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=71907 |
| Подобни документи: |
Print version::
Communication skills. |
Съдържание:
- Getting up the stepladder
- Careers, Professional competence
- Reflective learning
- Communicative competence
- The reflective practitioner & the learning organisation
- Skills development
- Motivation to learn
- Key factors in learning
- Skills acquisition
- Interpersonal skills
- Your audience
- Information you need prior to communicating
- Post-communication feedback
- Listening and interviewing
- Active listening
- Barriers to active listening
- Enhancing our listening
- Asking questions to improve our listening
- Making use of behaviour questions
- Summary: 3 key aspects of listening to remember
- Being interviewed
- Why interview?
- Preparation before interviewing
- The phone call for the interview
- Your CV/application form
- Before that interview
- At the interview
- After the interview
- That favourite
- the telephone!
- Factors in successful telephoning
- Time management and telephoning
- Feedback on your telephone skills
- Assertiveness
- A balancing act
- Assertiveness and communication
- Training ourselves to communicate more assertively
- Assertiveness and handling conflict
- Transactional analysis (TA)
- TA and giving/receiving criticism
- Other applications of TA
- Negotiation
- TA applied to negotiating
- Stages of negotiation
- Negotiation and problem solving
- Linkage in negotiation
- Communication in groups
- Stages groups go through
- Roles we may play in groups
- Other theories on groups and their effect on how we may communicate.