Cover Image eBook

Communication skills : stepladders to success for the professional /

Main Author: Ellis, Richard, 1944-
Format: eBook
Language: English
Published: Bristol, UK ; Portland, OR : Intellect, 2002.
Subjects:
Online Access: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=71907
Related Items: Print version:: Communication skills.
Table of Contents:
  • Getting up the stepladder
  • Careers, Professional competence
  • Reflective learning
  • Communicative competence
  • The reflective practitioner & the learning organisation
  • Skills development
  • Motivation to learn
  • Key factors in learning
  • Skills acquisition
  • Interpersonal skills
  • Your audience
  • Information you need prior to communicating
  • Post-communication feedback
  • Listening and interviewing
  • Active listening
  • Barriers to active listening
  • Enhancing our listening
  • Asking questions to improve our listening
  • Making use of behaviour questions
  • Summary: 3 key aspects of listening to remember
  • Being interviewed
  • Why interview?
  • Preparation before interviewing
  • The phone call for the interview
  • Your CV/application form
  • Before that interview
  • At the interview
  • After the interview
  • That favourite
  • the telephone!
  • Factors in successful telephoning
  • Time management and telephoning
  • Feedback on your telephone skills
  • Assertiveness
  • A balancing act
  • Assertiveness and communication
  • Training ourselves to communicate more assertively
  • Assertiveness and handling conflict
  • Transactional analysis (TA)
  • TA and giving/receiving criticism
  • Other applications of TA
  • Negotiation
  • TA applied to negotiating
  • Stages of negotiation
  • Negotiation and problem solving
  • Linkage in negotiation
  • Communication in groups
  • Stages groups go through
  • Roles we may play in groups
  • Other theories on groups and their effect on how we may communicate.