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Understanding reference transactions : transforming an art into a science /

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...

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Main Author: Saxton, Matthew L. 1969-
Other Authors: Richardson, John V., 1949-
Format: eBook
Language: English
Published: San Diego, Calif. : Academic Press, ℗♭2002.
Series: Library and information science (New York, N.Y.)
Subjects:
Online Access: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=91264
Related Items: Print version:: Understanding reference transactions.