Understanding reference transactions : transforming an art into a science /
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...
|Main Author:||Saxton, Matthew L. 1969-|
|Other Authors:||Richardson, John V., 1949-|
San Diego, Calif. :
Library and information science (New York, N.Y.)
Understanding reference transactions.
|Available on the Internet from American University in Bulgaria:|
|Check holdings at Paniza Library, AUBG||Call Number:||
Z711 .S28 2002eb