Evaluating reference services : a practical guide /
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in t...
|Main Author:||Whitlatch, Jo Bell.|
American library association,
Evaluating reference services.
|Available on the Internet from American University in Bulgaria:|
|Check holdings at Paniza Library, AUBG||Call Number:||
Z711 .W45 2000eb