Cover Image eBook

Evaluating reference services : a practical guide /

To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in t...

Full description

Main Author: Whitlatch, Jo Bell.
Format: eBook
Language: English
Published: Chicago : American library association, 2000.
Online Access:
Related Items: Print version:: Evaluating reference services.