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Evaluating reference services : a practical guide /

To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in t...

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Main Author: Whitlatch, Jo Bell.
Format: eBook
Language: English
Published: Chicago : American library association, 2000.
Subjects:
Online Access: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=149680
Related Items: Print version:: Evaluating reference services.