Evaluating reference services : a practical guide /
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in t...
| Основен автор: | Whitlatch, Jo Bell. |
|---|---|
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
Chicago :
American library association,
2000.
|
| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=149680 |
| Подобни документи: |
Print version::
Evaluating reference services. |
Съдържание:
- Planning the evaluation of reference services
- Selecting appropriate evaluation methods
- Collecting, analyzing, and communicating study data and results
- Reference assessment annotated bibliography
- contributors.