Understanding reference transactions : transforming an art into a science /
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...
| Основен автор: | Saxton, Matthew L. 1969- |
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| Други автори: | Richardson, John V., 1949- |
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
San Diego, Calif. :
Academic Press,
℗♭2002.
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| Серия: |
Library and information science (New York, N.Y.)
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=91264 |
| Подобни документи: |
Print version::
Understanding reference transactions. |
| Резюме: |
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies. |
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| Физически характеристики: |
1 online resource (xviii, 208 pages) : illustrations. |
| Библиография: |
Includes bibliographical references (pages 191-194) and index. |
| ISBN: |
0585492328 9780585492322 9781849507974 184950797X |