Understanding reference transactions : transforming an art into a science /
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...
| Основен автор: | Saxton, Matthew L. 1969- |
|---|---|
| Други автори: | Richardson, John V., 1949- |
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
San Diego, Calif. :
Academic Press,
℗♭2002.
|
| Серия: |
Library and information science (New York, N.Y.)
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=91264 |
| Подобни документи: |
Print version::
Understanding reference transactions. |
Съдържание:
- The multilevel nature of reference service / John V. Richardson
- Systems analysis of the reference process / John V. Richardson
- Defining and modeling reference service / John V. Richardson
- Evaluating and measuring reference service / John V. Richardson
- Multilevel modeling and reference service evaluation / John V. Richardson
- Data analysis and findings / John V. Richardson
- Conclusions and implications / John V. Richardson.