The results-driven manager : face-to-face communications for clarity and impact.
| Формат: | Книга |
|---|---|
| Език: | English |
| Публикувано: |
Boston, Mass. :
Harvard Business School Press,
2004.
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| Серия: |
The Results-driven manager series
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| Предмети: | |
| Онлайн достъп: |
Table of contents |
Съдържание:
- Using the spoken word effectively
- Mastering the art of persuasion / Betty A. Marton
- How to bring about change by paying attention to what you and others say / Loren Gary
- How to make your case in thirty seconds or less / Nick Wreden
- Are you asking the right questions? / John Baldoni
- Is one-dimensional communication limiting your leadership? / Theodore Kinni
- Using non-verbal communication
- How to listen : listening is an integral part of good business communication / Richard Bierck
- The truth behind the smile and other myths
- Reading body language is important but the clues may be misleading / Nick Morgan
- Are you standing in the way of your success? / Nick Morgan
- What your face reveals and conceals
- Eight communication lessons from the research front
- Reading others signals
- Get around resistance and win over the other side / Liz Simpson
- How can you tell when your teammate is lying?
- Revealing the hidden clues to deceit
- How to speedread people
- Communicating under pressure
- Dont let stress strain communication / Anne Field
- Managing anger : learn to deal with it effectively / Richard Bierck
- When the direct approach backfires, try indirect influence
- Six tactics for getting your point across with subtlety / Martha Craumer
- Is there any good way to criticize your coworkers? : an expert offers a road map to successful criticism.