Съдържание:
  • Once upon a time
  • The system of mass production
  • The emerging system of mass customization
  • Determining the shift to mass customization
  • The old competition : how mass production companies faltered
  • The new competition : how mass customization companies succeeded
  • Developing a strategy for mass customization
  • Mass-customizing products and services
  • Transforming the organization for mass customization
  • Exploring the new frontier
  • Appendix: Research on market turbulence.