The supernova advisor crossing the invisible bridge to exceptional client service and consistent growth /
| Основен автор: | Knapp, Rob, 1946- |
|---|---|
| Автор-организации: | ebrary, Inc. |
| Формат: | Електронен |
| Език: | English |
| Публикувано: |
Hoboken, N.J. :
John Wiley & Sons,
c2008.
|
| Предмети: | |
| Онлайн достъп: |
An electronic book accessible through the World Wide Web; click to view |
Съдържание:
- The trouble with success: the tyranny of the 80/20 rule
- Contact: the humble foundation of the ultimate client experience
- Segmentation: the supernova non-negotiable
- Organization: promises made, promises kept
- Planning: inspired action
- Acquisition: explosive growth under control
- Leading the practice: leaders developing leaders.