Continuous improvement and measurement for total quality : a team-based approach /
| Основен автор: | Kinlaw, Dennis C. |
|---|---|
| Формат: | Книга |
| Език: | English |
| Публикувано: |
San Diego : Homewood, Ill. :
Pfeiffer & Co. ; Business One Irwin,
c1992.
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| Предмети: | |
| Онлайн достъп: |
Table of contents Inhaltsverzeichnis |
Съдържание:
- Meaning of improvement and measurement
- Model for continuous improvement and measurement
- General design for improvement and measurement projects
- Improving and measuring the context of team development
- Improving and measuring output and customer satisfaction
- Improving and measuring work processes
- Improving and measuring input and supplier performance
- Getting started: strengthening the capacity to improve
- TQM tools and examples.