Total quality management in government : a practical guide for the real world /
"By adopting Total Quality Management (TQM) strategies, business and industry have learned to work smarter and gain a competitive edge in the new global economy. Now, the same principles of Total Quality Management used in private industry are creating a quiet revolution in the public sector. G...
| Основен автор: | Cohen, Steven, 1953 September 6- |
|---|---|
| Други автори: | Brand, Ronald, 1928- |
| Формат: | Книга |
| Език: | English |
| Публикувано: |
San Francisco :
Jossey-Bass,
c1993.
|
| Издание: | 1st ed. |
| Серия: |
Jossey-Bass public administration series.
|
| Предмети: | |
| Онлайн достъп: |
Contributor biographical information Publisher description Table of Contents |
| Подобни документи: |
Online version::
Total quality management in government. Online version:: Total quality management in government. |
Съдържание:
- Part one: What is Total Quality Management?
- How TQM can strengthen government performance
- The basic concepts of TQM
- How TQM revolutionizes management
- Part two: Implementing Total Quality Management in public organizations
- Getting prepared: Understanding and overcoming barriers to change
- Taking the first steps: Analyzing your work
- Managerial strategies for implementing TQM
- Part three: Total Quality Management in the real world
- Bringing TQM to the Environmental Protection Agency's office of underground storage tanks
- TQM success stories
- Making TQM work in government: Real-world strategies.