Restoring trust in organizations and leaders : enduring challenges and emerging answers /
The decline of public trust in contemporary institutions is a multifaceted phenomenon. Here is a compelling and mind-opening mix of theory, examples, and practical prescriptions for the critical social problem of restoring public trust in organizations, institutions, and their leaders.
| Други автори: | Kramer, Roderick M. 1950-, Pittinsky, Todd L. |
|---|---|
| Формат: | Книга |
| Език: | English |
| Публикувано: |
New York :
Oxford University Press,
©2012.
|
| Предмети: |
Съдържание:
- Moral bases of public distrust : politics, partisanship, and compromise / Ronnie Janoff-Bulman and Michael T. Parker
- "My trust needs to be earned, or I don't give it" : youths' mental models of trust / Margaret Rundle ... [at al.]
- "I'll pay attention when I'm older" : generational differences in trust / Katie Davis ... [at al.]
- Institutional trust failures : insights and lessons from the 9/11 intelligence failures / Roderick M. Kramer
- The art of the apology : the structure and effectiveness of apologies in trust repair / Roy J. Lewicki and Beth Polin
- Risky trust : how multi-entity teams build trust despite high risk / Faaiza Rashid and Amy C. Edmondson
- The elasticity of trust : how to promote trust in the Arab Middle East and the United States / Iris Bohnet [and others]
- Building and rebuilding trust : why perspective taking matters / Michele Williams
- Restoring institutional trust after the global financial crisis : a systemic approach / Nicole Gillespie [and others]
- Understanding threats to leader trustworthiness : why it's better to be called "incompetent" than " immoral" / Kimberly D. Elsbach and Steven C. Currall
- How victims' motives influence the effect of apologies : a motivated trust-repair model / David de Cremer and Pieter Desmet
- Breaking the vicious cycle of low trust in decision-making authorities : it's what they do and how they do it / Joel Brockner and Emily C. Bianchi.