Managing by measuring : how to improve your organization's performance through effective benchmarking /
| Основен автор: | Czarnecki, Mark T. |
|---|---|
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
New York :
Amacom,
℗♭1999.
|
| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1918 |
| Подобни документи: |
Print version::
Managing by measuring. |
Съдържание:
- ch. 1.
- Measurements-oriented corporation
- ch. 2.
- Organizing to collect measures
- ch. 3.
- Identifying effective measures
- ch. 4.
- Measurement tools and techniques
- ch. 5.
- Measuring and reporting internal performance
- ch. 6.
- Customer satisfaction measurement
- ch. 7.
- Benchmarking: measuring vs. other companies
- ch. 8.
- Institutionalizing and refining the measurements program
- ch. 9.
- Business process reengineering
- ch. 10.
- Using systems in a measurement program.