Coaching knock your socks off service /
| Основен автор: | Zemke, Ron. |
|---|---|
| Други автори: | Anderson, Kristin, 1962- |
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
New York :
Amacom,
℗♭1997.
|
| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=16189 |
| Подобни документи: |
Print version::
Coaching knock your socks off service. |
Съдържание:
- Introduction: the world of the customer service coach
- Thinking and acting like a coach
- Skills of the knock your socks off service coach
- "Welcome to the team!" coaching the new employee
- "Nice job, Charlene!" coaching for high performance
- "Can I help?" coaching on the run
- "Help! I'm stumped" coaching the unsure employee
- "This could be tricky" coaching for difficult duty
- "Great opportunity, Charlie!" coaching for special situations
- The coach's nasty nine
- "Can we talk?" peer coaching
- Recommended resources.