Корично изображение Електронна книга

Putting service into library staff training : a patron-centered guide /

Основен автор: Bessler, Joanne M.
Формат: Електронна книга
Език: English
Публикувано: Chicago : American library association, 1994.
Серия: Occasional papers (Library Administration and Management Association)
Предмети:
Library employees > In-service training > United States.
Public services (Libraries) > United States.
Library education (Continuing education) > United States.
Library personnel management > United States.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Library education (Continuing education)
Library employees > In-service training.
Library personnel management.
Public services (Libraries)
Personeelsopleiding.
Bibliotheekpersoneel.
Bibliothe€ques > Personnel > Formation > Etats-Unis.
Bibliothe€ques > Services aux publics > Etats-Unis.
United States > .
Electronic books.
Онлайн достъп: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=45150
Подобни документи: Print version:: Putting service into library staff training.
Съдържание:
  • 1. Getting an Image: Developing a Mission Statement
  • 2. Recruiting Kindred Spirits
  • 3. Orienting toward Service
  • 4. Training the Trained: Training Experienced Staff to Focus on Service
  • 5. Defining Your Library's Service Commitments
  • 6. Expanding the Definition of Patrons
  • 7. Teaching Staff to Sell Library Services
  • 8. Empowering Staff
  • 9. Encouraging Good Service on Bad Days
  • 10. Maintaining a Long-Term Service Commitment
  • 11. Completing the Circle
  • Conclusion: Keeping the Commitment
  • Appendix: Sample Mission Statements.

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