Съдържание:
  • Introduction: Two Metaphors of Reform
  • Invention and Evolution
  • Thinking beyond the Rhetoric of Reform
  • The National Performance Review
  • An Incremental, Evolutionary, Experimental Process
  • Some Lessons
  • and Some Temptations
  • The Evolution of the Federal Bureaucracy
  • A Pattern of Agency-by-Agency Growth
  • Functional Specialization and Boundary Problems
  • The Contemporary Critique of Bureaucracy
  • The Risks of Bureaucratic Discretion
  • Controlling Discretion through Executive and Legislative Means
  • Controlling Discretion through Internal Procedures
  • Worker Quality and Motivation
  • Three Special Concerns
  • The Federal Government's Responsibilities
  • Dividing the Job
  • Reforming the Federal Procurement System
  • Remaking the General Services Administration
  • Revitalizing Federalism
  • Rebuilding Government Capacity
  • Smarter, Not Bigger, Government
  • Strengthening Financial Management
  • Upgrading Technology
  • Performance Budgeting
  • Serving Customers and Total Quality Management
  • Streamlining the Bureaucracy
  • Improving Middle Management
  • Reducing the Number of Midlevel Political Appointees
  • Consolidating Anachronistic Field Systems
  • Reinstating the President's Reorganization Authority
  • Coping at the Boundaries
  • The Most Important Boundary of All
  • Deregulating the Civil Service
  • Modernizing the Service in an Era of Proxy Government
  • Attracting and Keeping the Best
  • Remaking the Office of Personnel Management
  • Cultivating a Culture of Performance
  • Culture and Institutional Leadership.