Съдържание:
  • Section 1. IT management
  • Section 2. Data center management
  • Section 3. Application infrastructure and operations
  • Section 4. Enterprise network management
  • Section 5. Desktop computing
  • Section 6. Equipment asset management
  • Section 7. Customer support operations
  • Section 8. Quality control and computer security
  • Section 9. Contingency planning.