How to tell anyone anything : breakthrough techniques for handling difficult conversations at work /
No one likes to be criticized. But when feedback is necessary--whether it's with a boss, someone we manage, or another co-worker--it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best...
| Основен автор: | Gallagher, Richard S. |
|---|---|
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
New York :
American Management Association,
℗♭2009.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=274211 |
| Подобни документи: |
Print version::
How to tell anyone anything. |
Съдържание:
- Acknowledgments; Introduction: A New Way of Looking at Dialogue; Section I: The Basics; Section II: The CANDID Approach in Detail; Section III: The Advanced Course; Section IV: Putting It into Practice; Epilogue: Summing It All Up; Appendix A: The Painless Conversation Worksheet; Appendix B: Strength-Based Psychology: The Basis of Painless Communication; Index; About the Author.