Telephone courtesy & customer service : be your company's lifeline to customers /
Основен автор: | Finch, Lloyd C. |
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Формат: | Електронна книга |
Език: | English |
Публикувано: |
[Rochester, N.Y.] :
Axzo Press,
℗♭2009.
|
Издание: | 4th ed. |
Серия: |
Fifty-Minute series.
|
Предмети: | |
Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=383354 |
Подобни документи: |
Print version::
Telephone courtesy & customer service. |
Съдържание:
- Quality customer service
- Basic telephone skills
- Professional telephone skills
- Understanding customers
- What customers want and the role of attitude.