ITIL Lifecycle Essentials : Your Essential Guide for the ITIL Foundation Exam and Beyond.
This book doesn't just cover the information required to pass the foundation exam, but goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners a...
| Основен автор: | Agutter, Claire. |
|---|---|
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
Ely :
IT Governance Publishing,
2013.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=571562 |
Съдържание:
- Introducing service management
- Key concepts and roles
- The service lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
- Service management automation
- Service management training and qualifications
- Multiple choice exam strategies
- Further reading/resources.