Съдържание: IM and SMS Reference Services for Libraries

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Електронен

IM and SMS Reference Services for Libraries (THE TECH SET℗ʼ #19).

Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!

Основен автор:	Bielskas, Amanda.
Други автори:	Dreyer, Kathleen M.
Формат:	Електронен
Език:	English
Публикувано:	Chicago : ALA Editions, 2012.
Серия:	Tech set ; #19.
Предмети:	Electronic reference services (Libraries) Mobile communication systems > Library applications. Instant messaging. Text messages (Cell phone systems) Web services-Library Applications. LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General. Electronic books.
Онлайн достъп:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=522604

Съдържание:

FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS.