Корично изображение Електронен

Applying quality management in healthcare a systems approach /

Основен автор: Kelly, Diane L.
Формат: Електронен
Език: English
Публикувано: Chicago, Ill. : Arlington, VA : Health Administration Press ; Association of University Programs in Health Administration, ℗♭2011.
Издание: 3rd ed.
Предмети:
Medical care > Quality control.
Health services administration.
Total quality management.
Quality Assurance, Health Care > organization & administration.
Health Services Administration.
POLITICAL SCIENCE > Public Policy > Social Security.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
Electronic books.
Онлайн достъп: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=632298
Подобни документи: Print version:: Applying quality management in healthcare.
Съдържание:
  • Quality management: a systems approach
  • Fundamentals of quality management
  • A systems perspective of quality management: characteristics of complex systems
  • Understanding system behavior: systemic structure
  • Visualizing system relationships: models for health services managers
  • Achieving quality results in complex systems
  • Establishing system direction
  • Establishing improvement goals in complex systems
  • Understanding customer and stakeholder requirements
  • Understanding the role of policy in promoting system change
  • Improving processes and implementing improvements
  • Measuring process and system performance
  • Fostering teamwork: below-the-waterline considerations
  • Practice lab
  • Reflective journal
  • The manager's role
  • Dynamic complexity
  • Mental models
  • System relationships
  • Systems error case study and analysis
  • Customer requirements
  • Improvement case study
  • Team guidelines
  • Generational differences
  • Organizational self-assessment
  • Improving a performance gap in my organization
  • Improving a performance gap: a case study.

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