Корично изображение Електронен

Service quality measurement issues and perspectives /

Hauptbeschreibung This book is very useful for it is not just 'descriptive' in its nature, but 'prescriptive', too. It is descriptive in the sense that it describes the process of developing or using a metric in a problem situation, and prescriptive as it clearly prescribes how a...

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Други автори: Rodrigues, L. L. R.
Формат: Електронен
Език: English
Публикувано: Hamburg : Anchor Academic Pub., 2013.
Предмети:
Consumer satisfaction > Evaluation.
Customer services > Evaluation.
Service industries > Quality control.
Consumer satisfaction > Germany.
Customer relations > Germany.
Customer services > Germany > Management.
Service industries > Germany > Quality control.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Electronic books.
Онлайн достъп: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=773020
Подобни документи: Print version:: Service Quality Measurement: Issues and Perspectives.
Онлайн достъп от Библиотека ”Паница” на Американския университет в България:

http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=773020
Провери в Paniza Library, AUBG Сигнатура: HF5415.335 .S47 2013eb

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