Implementing TQM in small & medium-sized organizations : a step-by-step guide /
| Основен автор: | Hodgetts, Richard M. |
|---|---|
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
New York :
Amacom,
℗♭1996.
|
| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2104 |
| Подобни документи: |
Print version::
Implementing TQM in small & medium-sized organizations. |
Съдържание:
- The quality revolution
- and how to be a winner in the battle zones ahead
- Develop a focus
- know where you're going, and then sound the drums
- Identify your customers' needs
- find out what they really want
- Design the organization structure
- simply and cost-effectively
- Train the personnel
- with simple, practical, profitable tools
- Give and get feedback
- easily and effectively
- Provide recognition and rewards
- let your associates know you care
- Maintain continuous improvement
- don't ever stop getting better!