Patient satisfaction : defining, measuring, and improving the experience of care /
Основен автор: | Press, Irwin. |
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Формат: | Електронна книга |
Език: | English |
Публикувано: |
Chicago, IL :
Health Administration Press,
℗♭2002.
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Серия: |
Management series (Ann Arbor, Mich.)
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Предмети: | |
Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=72544 |
Подобни документи: |
Print version::
Patient satisfaction. |
Съдържание:
- Why Bother?
- Digging Deeper: Patient Vs. Clinical Cultures
- From Theory to Method
- Reporting and Interpreting the Data
- Mining the Data for Insights
- From Data to Action
- Creating a Culture, Not Just a Program
- The Emergency Department: A Special Case
- Implementing Change.