Корично изображение Електронна книга

Patient satisfaction : defining, measuring, and improving the experience of care /

Основен автор: Press, Irwin.
Формат: Електронна книга
Език: English
Публикувано: Chicago, IL : Health Administration Press, ℗♭2002.
Серия: Management series (Ann Arbor, Mich.)
Предмети:
Онлайн достъп: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=72544
Подобни документи: Print version:: Patient satisfaction.
Съдържание:
  • Why Bother?
  • Digging Deeper: Patient Vs. Clinical Cultures
  • From Theory to Method
  • Reporting and Interpreting the Data
  • Mining the Data for Insights
  • From Data to Action
  • Creating a Culture, Not Just a Program
  • The Emergency Department: A Special Case
  • Implementing Change.