Accountability : managing for maximum results /
| Основен автор: | Lloyd, Sam R. |
|---|---|
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
Menlo Park, Calif. :
Crisp Learning,
℗♭2002.
|
| Серия: |
Fifty-Minute series.
|
| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=112312 |
| Подобни документи: |
Print version::
Accountability. |
Съдържание:
- Machine generated contents note: Part 1: The Case for Accountability
- Getting Work Done Through Others3
- G athering Feedback6
- Part 2: The Manager/Employee Relationship
- Establishing Positive Expectations11
- C reating R apport15
- Using the Pacing Technique17
- Improving Listening Skills18
- Common Responses and Their Risks21
- Diffusing Emotion Through Active Listening22
- Lessening Employee Dependency25
- Developing Relationship Contracts27
- Part 3: Leadership & Management Skills
- D efining Leadership33
- Setting Goals to Communicate Your Vision34
- Involving Employees to Create Buy-In36
- Determining the Action Steps37
- Empowering Employees Through Delegating38
- Recovering and Learning from Mistakes48
- Part 4: Communication Tools That Build Accountability
- Matching Personality Type57
- Communicating Win-Win Messages62
- Giving Strokes to Get Results68
- Confronting Unacceptable Behavior72
- Performing a Relationship Audit83
- Part 5: Follow-up Ideas for Skill Development
- Maintain Your Momentum93
- Establish an Action Plan94
- Reward Yourself95
- Continue to Work at It97
- Appendix
- Author's Notes on the Case Studies101
- Author's Suggested Responses to Exercises107
- Recommended Reading110.