Measure what matters to customers : using key predictive indicators /
Performance Measurement explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to the effectiveness of today's knowledge worker. Rather than measure internal metrics that have no relationship to creating customer value, this book emphas...
| Основен автор: | Baker, Ronald J. 1962- |
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| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
Hoboken, N.J. :
Wiley,
℗♭2006.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=172096 |
| Подобни документи: |
Print version::
Measure what matters to customers. |
| Онлайн достъп от Библиотека ”Паница” на Американския университет в България: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=172096 |
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| Провери в Paniza Library, AUBG | Сигнатура: |
HD53 .B353 2006 |
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