Корично изображение Електронна книга

Delivering knock your socks off service /

Автор-организации: Performance Associates, Inc.
Формат: Електронна книга
Език: English
Публикувано: New York : Amacom, ℗♭2007.
Издание: 4th ed.
Предмети:
Customer services.
BUSINESS & ECONOMICS > Customer Relations.
Electronic books.
Онлайн достъп: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=174747
Подобни документи: Print version:: Delivering knock your socks off service.
Съдържание:
  • The fundamental principles of knock your socks off service. The only unbreakable rule: to the customer you are the company
  • Know what knock your socks off service is
  • Knock your socks off service is: reliable
  • Knock your socks off service is: responsive
  • Knock your socks off service is: reassuring: the assurance factor
  • Knock your socks off service is: empathetic
  • Knock your socks off service is: tangibles
  • The customer is always
  • the customer ; The how to's of knock your socks off service. Honesty is the only policy
  • All rules were meant to be broken (including this one)
  • Creating trust in an insecure, suspicious world
  • Do the right thing
  • regardless
  • Listening is a skill
  • use it
  • Ask intelligent questions
  • Winning words and soothing phrases
  • Facts for face to face
  • Tips for telephone talk
  • Putting pen to paper or fingers to keyboard
  • Putting your best e-mail foot forward
  • It's a small world: culturally sensitive service
  • The generational divide: serving age-diverse customers ; Delivering seamless socks off service. Coworkers as partners: communicating across functions
  • Exceptional service is in the details
  • Good selling is good service
  • good service is good selling
  • Never underestimate the value of a sincere thank-you ;The problem-solving side of knock your socks off service. Be a fantastic fixer
  • Use the well-placed "I'm sorry"
  • The axioms of service recovery
  • Service recovery on the Internet
  • Fix the person
  • Fair-fax the problem
  • Customers from hell are customers too
  • The customers from hell hall of shame ; Knock your socks off service fitness: taking care of you. Master the art of calm
  • Keep it professional
  • The competence principle: always be learning
  • Party hearty.

Подобни библ. документи