Virtual reference best practices : tailoring services to your library /
| Основен автор: | Kern, M. Kathleen. |
|---|---|
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
Chicago :
American library association,
℗♭2009.
|
| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=267759 |
| Подобни документи: |
Print version::
Virtual reference best practices. |
Съдържание:
- Defining virtual reference
- Implementing virtual reference : is it the right thing, right now?
- Who are we doing this for?
- Buy-in : gaining commitment and support
- Policies : setting expectations of who, when, and what
- Selecting software
- Communication : do I have to learn a new language?
- Determining a staffing model
- Assessing the costs : budgeting for virtual reference
- Collaborative virtual reference
- Aspects of training
- Marketing your virtual reference service
- Assessment and evaluation : how are we doing?
- The road ahead : next steps and emerging technologies.