Съдържание:
  • Introduction to cost-benefit analysis for public libraries
  • Fundamentals of cost-benefit analysis
  • Important considerations before commissioning a CBA study
  • Preparing to measure benefits
  • Measuring library benefits : identifying and sampling library users
  • Measuring library benefits : preparing the survey instruments
  • Measuring library costs
  • Measuring return to taxpayer and donor investment in your library
  • Wrapping up your study : communicating your CBA findings
  • Conclusions : evaluating what your CBA study accomplished.