Wired and dangerous : how your customers have changed and what to do about it /
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain -- they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong...
| Основен автор: | Bell, Chip R. |
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| Други автори: | Patterson, John R. 1951- |
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
San Francisco :
Berrett-Koehler Publishers,
℗♭2011.
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| Издание: | 1st ed. |
| Серия: |
BK business book.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=368282 |
| Подобни документи: |
Print version::
Wired and dangerous. |
| Онлайн достъп от Библиотека ”Паница” на Американския университет в България: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=368282 |
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| Провери в Paniza Library, AUBG | Сигнатура: |
HF5415.5 .B43835 2011eb |
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