Quality customer service : satisfy customers--it's everybody's job /
| Основен автор: | Martin, William B. |
|---|---|
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
[Rochester, N.Y.] :
Axzo Press,
℗♭2009.
|
| Издание: | 5th ed. |
| Серия: |
Fifty-Minute series.
|
| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=383350 |
| Подобни документи: |
Print version::
Quality customer service. |
Съдържание:
- Winning with the customer
- Showing a positive attitude
- Identifying customer needs
- Providing for the needs of your customers
- Making sure your customers return.