Building blocks for improving customer relationships 20 philosophies for improving the quality of customer care : learning the difference between the concept of customer service and the demonstration of caring for the customer /
The truth of the matter is--in most situations customer service is a concept that is designed by the company, but not always implemented by the people. In the pages of this book, you will find 20 stories that took customer service and defined it with a definition of customer appreciation. In Buildin...
| Основен автор: | Flint, Richard. |
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| Формат: | Електронен |
| Език: | English |
| Публикувано: |
Newport News, Va. :
Richard Flint International,
2011.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=546483 |
| Онлайн достъп от Библиотека ”Паница” на Американския университет в България: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=546483 |
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| Провери в Paniza Library, AUBG | Сигнатура: |
HF5415.5 .F55 2011eb |
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