Up your service! insights : true stories of winners and losers in the quest for superior service /
True Stories of Winners and Losers in the Quest for Superior Service. Who wins? Who loses? It?s up to you! BENCHMARK the best service innovations. (Chapter 5: Generating New Ideas) DISCOVER how to keep your customers happy, loyal and buying more. (Chapter 10: Building Up Your Business) Find out who...
| Основен автор: | Kaufman, Ron. |
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| Формат: | Електронен |
| Език: | English |
| Публикувано: |
Singapore :
Ron Kaufman,
℗♭2002.
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| Серия: |
UP! Your Service New Insights.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=548201 |
| Подобни документи: |
Print version::
Up your service! |
| Резюме: |
True Stories of Winners and Losers in the Quest for Superior Service. Who wins? Who loses? It?s up to you! BENCHMARK the best service innovations. (Chapter 5: Generating New Ideas) DISCOVER how to keep your customers happy, loyal and buying more. (Chapter 10: Building Up Your Business) Find out who makes the biggest mistakes in service, and what you must avoid. (Chapter 13: The Infinite Absurdity Awards) Plus many more easy-to-use insights on the spirit, language and culture of superior service. Take a look! |
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| Физически характеристики: |
1 online resource (xix, 247 pages) : illustrations |
| ISBN: |
9789810740610 9810740611 9789810740450 981074045X |