Качеството на публичната администрация във връзка с лидерската ефективност : Въздействие върху удовлетвореността и ефективността на човешките ресурси : Автореферат /
The present study focuses on the public healthcare sector. The object of the current thesis is the effective leadership and its influence on the efficiency of human resources and the subject is management's and organizational procedures' measurement as a prerequisite for the workforce'...
| Основен автор: | Константинидис, Илияс Анастасиос 1970- |
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| Други автори: | Konstantinidis, Ilias Anastasios 1970-, Танев, Тодор Александров 1957- (науч. ръководител), Маринов, Александър Иванов 1957- (рец.), Марковска, Ангелина Мирославова 1978- (рец.) |
| Формат: | Книга |
| Език: | Bulgarian |
| Публикувано: |
София,
2020.
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| Предмети: | |
| Онлайн достъп: |
Пълен текст |
| Резюме: |
The present study focuses on the public healthcare sector. The object of the current thesis is the effective leadership and its influence on the efficiency of human resources and the subject is management's and organizational procedures' measurement as a prerequisite for the workforce's and customers’ satisfaction. Τhe purpose of this study is to confirm that when effective management and innovative organizational procedures are aligned with a public organization's strategy, these affect the employees’ perceptions of the organization and have a positive impact on customer satisfaction. The department heads, the assessment group, the nursing staff and the patients of the Serres General Hospital comprise the research field. The approval of the research hypotheses involved four levels and four distinct studies were carried out for their control. The main originality of the dissertation lies in the parallel study of the main stakeholders' perceptions and satisfaction in order to find the problematic areas that need improvement actions and highlight the best management practices implemented, as well as to depict a reliable and impartial image of the public organization. The findings of this dissertation can be used to assist hospital management. Рез. на англ. ез. |
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| Описание на библ. документ: |
Кор. опис. |
| Физически характеристики: |
48 с. ; 21 см. |
| Библиография: |
Библиогр. с. 30-48 |