Positively outrageous service how to delight and astound your customers and win them for life /
| Основен автор: | Gross, T. Scott. |
|---|---|
| Автор-организации: | ebrary, Inc. |
| Формат: | Електронен |
| Език: | English |
| Публикувано: |
Chicago :
Dearborn Trade,
2004.
|
| Издание: | 2nd ed. |
| Предмети: | |
| Онлайн достъп: |
An electronic book accessible through the World Wide Web; click to view |
Съдържание:
- In the beginning
- More POS stories
- Sam walton's killing me!
- Service is an affair of the heart
- Trends
- A positively outrageous solution
- The history of POS
- Inviting the customer to play
- Competence, confidence, comfort
- The first step to POS: microbranding
- The secret to standing out
- See it!
- Name it!
- Staff it!
- Market it like there's no tomorrow!
- POS marketing
- The manager's toolbox
- The manager's toolbox.