Подобни библ. документи

• Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  от: Goodman, John A.
  Публикувано: (2009)
• Strategic customer management strategizing the sales organization /
  от: Piercy, Nigel.
  Публикувано: (2009)
• Managing the customer experience : a measurement-based approach /
  от: Wilburn, Morris, 1953-
  Публикувано: (2006)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  от: Lowenstein, Michael W., 1942-
  Публикувано: (2011)
• Managing quality customer service a practical guide for establishing a service operation /
  от: Martin, William B.
  Публикувано: (1989)