Managing quality customer service : a practical guide for establishing a service operation /
Annotation This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level.
| Основен автор: | Martin, William B. |
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| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
Los Altos, Calif. :
Crisp,
℗♭1989.
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| Серия: |
Fifty-Minute series.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=113115 |
| Подобни документи: |
Print version::
Managing quality customer service. |
| Онлайн достъп от Библиотека ”Паница” на Американския университет в България: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=113115 |
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| Провери в Paniza Library, AUBG | Сигнатура: |
HF5415.5 .M37 1989eb |
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