Managing quality customer service : a practical guide for establishing a service operation /
Annotation This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level.
Основен автор: | Martin, William B. |
---|---|
Формат: | Електронна книга |
Език: | English |
Публикувано: |
Los Altos, Calif. :
Crisp,
℗♭1989.
|
Серия: |
Fifty-Minute series.
|
Предмети: | |
Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=113115 |
Подобни документи: |
Print version::
Managing quality customer service. |
Резюме: |
Annotation This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level. |
---|---|
Физически характеристики: |
1 online resource (viii, 94 pages) : illustrations. |
Библиография: |
Includes bibliographical references. |
ISBN: |
1417524693 9781417524693 |