Pursuing perfect service : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries /
| Основен автор: | Ptacek, Rob. |
|---|---|
| Други автори: | Motwani, Jaideep. |
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
Chelsea, MI :
MCS Media,
℗♭2011.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=441003 |
| Подобни документи: |
Print version::
Pursuing perfect service. |
| Описание на библ. документ: |
Includes index. |
|---|---|
| Физически характеристики: |
1 online resource (xxi, 520 pages) : illustrations (some color) |
| ISBN: |
9781461904359 1461904358 |