Turning lost customers into gold : --and the art of achieving zero defections /
Do you know how many customers your organization loses each year, fully or partially? Do you know the average cost of each defection? Can you calculate the profit-value of steady customers? Do you have an effective system for recovering lost customers? If you're in the dark about customer reten...
| Основен автор: | Cannie, Joan Koob. |
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| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
New York :
Amacom,
℗♭1994.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2043 |
| Подобни документи: |
Print version::
Turning lost customers into gold. |
| Онлайн достъп от Библиотека ”Паница” на Американския университет в България: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2043 |
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| Провери в Paniza Library, AUBG | Сигнатура: |
HF5415.5 .C363 1994eb |
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