Secret service : hidden systems that deliver unforgettable customer service /
| Основен автор: | DiJulius, John R., 1964- |
|---|---|
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
New York :
Amacom,
℗♭2003.
|
| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=80723 |
| Подобни документи: |
Print version::
Secret service. |
Съдържание:
- Foreword /
- Bill Capodagli, Lynn Jackson
- Preface: Impossible dream versus reality
- Secret service systems : creating behind-the-scenes systems
- Secret service at work : implementing secret service systems
- Your front line is your bottom line : the value of your front line people
- What are we really selling? : making it an experience
- Drilling for oil in your own backyard : marketing to go deeper with your existing customers
- Creating passionate team members : developing a strong corporate culture
- Opportunity to be a hero : turning customer complaints into positive experiences
- Enhancing the quality of lives around us : giving back
- E-nough : getting back to the face-to-face relationships.