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Conflict 101 : a manager's guide to resolving problems so everyone can get back to work /

We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build co...

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Main Author: Shearouse, Susan H.
Format: eBook
Language: English
Published: New York : American Management Association, ℗♭2011.
Subjects:
Online Access: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=365832
Related Items: Print version:: Conflict 101.