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Real influence persuade without pushing and gain without giving in /

While much of Dale Carnegie's 1930s wisdom still rings true, it reflects a very different age. Today we live in a more sophisticated and less trusting world, where good intentions are rarely assumed, manipulative tactics are readily detected, and persuasion efforts are suspect. This makes influ...

Пълно описание

Основни автори: Goulston, Mark, (Author), Ullmen, John B., 1966- (Author)
Формат: Електронен
Език: English
Публикувано: New York : American Management Association, ℗♭2013.
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Онлайн достъп: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=504245
Подобни документи: Print version:: Real influence.
Съдържание:
  • Section 1. The problem: why are you struggling to influence people?. The dangers of "disconnect" ; Four traps that "disconnect" you ; The four steps to connecting and influencing
  • Section 2: Step #1. Go for great outcomes. The first "R": go for a great result ; The second "R": go for a great reputation ; The third "R": go for great relationships
  • Section 3: Step #2. Listen past your blind spot. To discover their There, listen to the music ; Master level-four listening ; To influence, be influenceable
  • Section 4: Step #3. Engage them in their There. Use the Three Gets of engage ; Push their buttons
  • positively ; Engage across cultures
  • Section 5: Step #4. When you've done enough
  • do more. Do more before, during, and after ; Do more in all three value channels ; Ask other people to do more
  • Section 6: Taking real influence to the next level. Let adversity lead you to great outcomes ; Influence by getting out of the way ; Influence positively after you've made big mistakes ; Let gratitude magnify your influence ; Putting it all together
  • Case study #1: A fuzzy rescue ; Case study #2: Everything matters ; Case study #3: Poised for life ; Case study #4: Taming a temperamental group.