Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
| Основен автор: | Hayes, Bob E., 1963- (Author) |
|---|---|
| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2008.
|
| Издание: | Third edition. |
| Предмети: | |
| Онлайн достъп: |
An electronic book accessible through the World Wide Web; click to view |
| Подобни документи: |
Print version::
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods. |
| Физически характеристики: |
1 online resource (311 pages) : illustrations |
|---|---|
| Библиография: |
Includes bibliographical references (pages 275-280) and index. |
| ISBN: |
9780873897433 (e-book) |