The manager's pocket guide to dealing with conflict /
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent co...
| Основен автор: | Hart, Lois Borland. |
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| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
Amherst, Mass. :
HRD Press,
℗♭1999.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=320101 |
| Подобни документи: |
Print version::
Manager's pocket guide to dealing with conflict. |
| Резюме: |
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity. |
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| Физически характеристики: |
1 online resource (iv, 114 pages) : illustrations |
| Библиография: |
Includes bibliographical references (pages 105-107) and index. |
| ISBN: |
9781599967523 1599967529 |