Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /
The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.
Основен автор: | Inghilleri, Leonardo. |
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Други автори: | Solomon, Micah. |
Формат: | Електронна книга |
Език: | English |
Публикувано: |
New York :
American Management Association,
℗♭2010.
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Предмети: | |
Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=322656 |
Подобни документи: |
Print version::
Exceptional service, exceptional profit. |
Резюме: |
The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context. |
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Физически характеристики: |
1 online resource (xvi, 170 pages) |
Библиография: |
Includes bibliographical references and index. |
ISBN: |
9780814415399 0814415393 |