Evaluating reference services : a practical guide /
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in t...
| Основен автор: | Whitlatch, Jo Bell. |
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| Формат: | Електронна книга |
| Език: | English |
| Публикувано: |
Chicago :
American library association,
2000.
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| Предмети: | |
| Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=149680 |
| Подобни документи: |
Print version::
Evaluating reference services. |
| Резюме: |
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand the strengths and weaknesses of various collection tools. -- Collect and analyze data more effectively. -- Communicate results to improve reference services and maintain funding. |
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| Физически характеристики: |
1 online resource (vi, 226 pages) |
| Библиография: |
Includes bibliographical references and index. |
| ISBN: |
0838999654 9780838999653 |